Telephone: 0207 735 1971 Email: LAMCCG.VauxhallSurgery@NHS.NET

Confidentiality of Patients’ records

It is a legal requirement that confidentiality of patients’ records is maintained at the highest level by all members of staff. The information we hold in your medical records and on the computer will be used for your continuing care. Any member of staff given information will hold it in a secure and confidential manner even if you are under 16 years. We are here to listen and not to tell even if you are under sixteen, except in special circumstances where we would wish to protect you or someone else from serious harm.

Referrals

If you wish to have a copy of a referral which has been made for you, please ask at reception.

Medical Records

Patients can normally see their own computer records in the consulting room as the doctor or nurse enters the data. Patients can request access to their written and computer records. However, the records cannot be removed from the premises. Requests should be discussed with the practice manager. If copies of records or computer printouts are required a charge will be made to cover costs incurred.

Violence or Abusive Behaviour

Violence or abusive behaviour directed towards any doctor, member of staff or other persons on the practice premises will result in the patient being removed from the list.

How information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. We will only use the minimum amount of information we need to help us improve patient care and the services we provide. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time. If you have concerns or are not happy for your information to be shared, speak to your GP, Nurse or Practice Manager. Please ask at reception for a leaflet.

Patient Participation Group

We have a Patient Participation Group (PPG) and we are always looking for new members. We meet informally every three months. We seek to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from multi cultural ethnic groups. The aim of our PPG is twofold. Firstly, to attempt to identify needs or improvements that could be implemented within the practice to meet local social/cultural requirements (see last report) and secondly, to identify how we can improve our service to you and the way in which you perceive our surgery and staff.

Click here to download our Patient Participation Report for 2013-2014

Click here to download our Patient Participation Report for 2014-2015and here for the appendices