About The Vauxhall Surgery – Our Charter

The Vauxhall Surgery strives to give the highest quality care to all its practice population and to create a welcoming, comfortable atmosphere for all of our patients, with many of the staff preferring to be addressed by their first names. It is our goal to become a centre of excellence and to deal with the challenges of the changing face of the NHS with a positive approach in order to deliver the best possible outcomes.

What We Will Do For You:

If we fail to meet these standards please tell us.

What You Can Do For Us:

Complaints or Suggestions

If you have any suggestions or if you are unhappy with any aspect of the practice please contact Chris Frawley, by phone or in writing.

Confidentiality of Patients’ records

It is a legal requirement that confidentiality of patients' records is maintained at the highest level by all members of staff. The information we hold in your medical records and on the computer will be used for your continuing care. Any member of staff given information will hold it in a secure and confidential manner even if you are under 16 years. We are here to listen and not to tell even if you are under sixteen, except in special circumstances where we would wish to protect you or someone else from serious harm.

Referrals

If you wish to have a copy of a referral which has been made for you, please ask at reception.

Medical Records

Patients can normally see their own computer records in the consulting room as the doctor or nurse enters the data. Patients can request access to their written and computer records. However, the records cannot be removed from the premises. Requests should be discussed with the practice manager. If copies of records or computer printouts are required a charge will be made to cover costs incurred.

Violence or Abusive Behaviour

Violence or abusive behaviour directed towards any doctor, member of staff or other persons on the practice premises will result in the patient being removed from the list.

How information about you helps us to provide better care

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care. It is important that we, the NHS, can use this information to plan and improve services for all patients. Sharing information can help improve understanding, locally and nationally, of the most important health needs and the quality of the treatment and care provided by local health services. We will only use the minimum amount of information we need to help us improve patient care and the services we provide. You have the right to prevent confidential information about you from being shared or used for any purpose other than providing your care, except in special circumstances. If you are happy for your information to be shared you do not need to do anything. There is no form to fill in and nothing to sign and you can change your mind at any time. If you have concerns or are not happy for your information to be shared, speak to your GP, Nurse or Practice Manager. Please ask at reception for a leaflet.

Patient Participation Group

We have a Patient Participation Group (PPG) and we are always looking for new members. We meet informally every three months. We seek to gather patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from multi cultural ethnic groups. The aim of our PPG is twofold. Firstly, to attempt to identify needs or improvements that could be implemented within the practice to meet local social/cultural requirements (see last report) and secondly, to identify how we can improve our service to you and the way in which you perceive our surgery and staff.

Click here to download our Patient Participation Report for 2013-2014

Click here to download our Patient Participation Report for 2014-2015and here for the appendices

Contact Us

Please feel free to contact us for any reason. If you would like information about our services or anything else pertaining to the practice that can't be found on the website please email, fax or telephone the Surgery. Your message will be allocated to the appropriate member of staff. We aim to respond to your message within 2 working days.

Services

Blood tests

You can arrange an appointment to see our nurse for a blood test. These are carried out twice weekly in the blood test clinic by appointment only. For all patients with chronic disease these are essential and by carrying them out in the surgery we hope this will make life easier than attending the hospital phlebotomy for them. If of course you are unable to come along to these clinics the Nurse will always provide you with a form to attend the hospital for one. (N.B these tests must be carried out in the mornings as we do not have the facilities to store the blood overnight at the correct temperatures and the courier collects the samples from the surgery around Midday)

Smoking Cessation

Patients wishing to quit smoking can see the Practice Nurse for help. We provide a full range of nicotine replacement therapy accompanied by 2 weekly follow-ups to help patients stay motivated in their endeavour to quit smoking and improve their quality of life.

Diabetes

The practice provides a nurse led Diabetic service primarily for patients with Type 2 diabetes. We provide support for those patients with Type 1 diabetes who are primarily managed by the hospital. There are also regular joint diabetic reviews with the community Diabetic specialist nurse, a Doctor from the St. Thomas Diabetic's department, and the practice Nurse.

COPD

Chronic Obstructive Pulmonary Disease is the result of damage to the lungs caused by smoking. We provide nurse led clinics to help with smoking cessation. We also provide clinics to assess the damage and initiate appropriate treatment and support to patients who suffer with COPD. We have access to pulmonary rehabilitation courses which take patients through a 6 week programme to maintain good lung function which is important with this condition. We also run a virtual clinic which means we can request more specialised advice and management for our patients if necessary by working with the respiratory team at St.ThomasÕs Hospital.

Heart Disease

This service is for our patients who have Coronary Heart Disease. Again we use a good link service with St. ThomasÕs Hospital Cardiac team in the form of virtual clinics to provide on-going care for our patients.

Health Checks

Over 40? Under 75?

We provide cardiovascular disease risk checks which involve taking a history to assess your risk, measuring your blood pressure and weight, and usually arranging a blood test to check for cholesterol level and diabetes. We are then able to offer advice and treatment for diet, smoking, alcohol consumption and exercise which are all part of living healthily.

Minor surgery

We currently offer cryotherapy for some warts and verrucas in practice. Please book an appointment to see the GP if you would like advice. Our GP also carries out injections for joints.

Minor procedures which require cutting out lesions such as moles or fatty lumps are done locally with a referral from your GP. Please make an appointment with your GP if you wish to discuss this further.

Contraception and Sexual Health

We provide a range of family planning services but at present are unable to offer IUD (coil) fitting or implants. For these services you would need to attend a local family planning clinic. For further information and advice and to help you decide what method of contraception you would prefer, book an appointment with a doctor or nurse.

We also provide sexual health screening for male and female patients of any age. If you have symptoms and are concerned book an appointment with our nurse to organise a test. We can test for Chlamydia, Gonorrhoea, Syphilis, HIV, hepatitis B and C

Alternatively for a full sexual health check you can attend the Lydia clinic at St ThomasÕs hospital without an appointment or at the Riverside sexual Health clinic

Additional resource for sexual health for young people-

http://uchooseonline.co.uk/

There is also a new online sexual health service (SH:24) which allows you to test for Chlamydia, Gonorrhoea, Syphilis and HIV. It is free and confidential.

https://sh24.org.uk

Child Health

Do you have a young family? Or a new baby? The Surgery offer Mums and babies a six week check and all childhood immunisations according to the latest Guidelines. Please book an appointment to see the GP or Practice Nurse. Unfortunately due to the small floor space of the surgery we do not run a baby clinic. Details of where your local one is held are displayed in the surgery.

Cervical Smears

Cervical screening is a national screening programme aimed at detecting pre-cancerous changes at the cervix. If abnormalities are detected treatment can be initiated and thereby help prevent cancer.

Women between the ages 25-64 are recommended to have cervical screening. From ages 25-49 this is three yearly and 50-64 five yearly.

At present it is not recommended for women under the age of 25 as changes in the young cervix are normal.

Women over 64 who have had 3 consecutive negative cervical smears are taken out of the re-call system as the natural history and progression of cervical cancer means that such women are unlikely to develop the disease.

If a woman has never been sexually active the risk of developing cervical cancer is low but not obsolete. If a woman is not currently sexually active but has been in the past she still should have cervical screening.

If we know when your last cervical smear was taken and the result you should receive a re-call letter inviting you to book for a smear when it is next due. When your smear is due, book an appointment with the nurse.

Should you receive an abnormal result, please do not hesitate to contact a clinician for further information to help you understand it correctly.

Private Medical Examinations

We are able to carry out medical examinations for HGV drivers, PSV drivers, and Taxi drivers for the London Carriage Office. We also perform diving medicals for those who wish to do their PADI qualification. In addition, we provide medicals for patients who are taking out critical illness cover and life insurance. Reception is able to provide you with the cost of these medicals.

Community Nursing Services

We liaise with the community nursing team, which is made up of District Nurses, Health Visitors and School Nurses, Mental Health community nursing services and Community Drug and Alcohol services in order to maintain continuity of care.

Counselling and Psychological Therapies Services

We have access to a variety of specialist Counselling and Psychotherapy services including CBT available locally on the NHS to which you may be referred.

If you have more particular issues such as depression and anxiety, phobias, anger management, post-traumatic stress, or other problems then these services may well be appropriate. Again please make an appointment with your GP if you think you have concerns that may be helped by this service.

Palliative Care

This is a service that is offered to those who are nearing the end of life. We work closely with the team from the hospital and endeavour to make this difficult time as smooth as possible for the patient and their family.

Self care

What is Self Care?

Self care is about looking after yourself in a healthy way. It can be anything from brushing your teeth, doing some exercise, managing common conditions (also called minor ailments) like headaches, colds and flu or living with a long-term health problem, such as asthma or diabetes.

Self care for common conditions

Did you know that one in five GP visits are for common conditions, such as backache, headache or cough?

For most people, these common conditions are not serious health problems – you just want to know how to relieve it and you want a treatment that acts fast. You also want to know how long you’re going to suffer or, what you should do if your symptoms change.

The good news is that self care can help you manage most of these problems. It may mean you don’t have to spend time waiting to see your GP and can get on with tackling your symptoms. Self care for common conditions can also help free up some of your GP’s time, making it easier to get an appointment when you have a more serious condition.

Did you know?

How self care helps your local NHS

Many common conditions can be treated at home with the support of your local pharmacy if needed. Over the counter products for self care are things like pain relief and cough and cold remedies. These items can be bought from pharmacies, supermarkets and discount stores without a prescription. You can get them without an appointment or seeing a doctor. They are also often cheaper this way.

LOCALLY NHS LAMBETH CCG NO LONGER SUPPORTS THE ROUTINE PRESCRIBING OF MEDICATIONS FOR COMMON CONDITIONS SUCH AS ACUTE (SHORT-TERM) ILLNESSES, MINOR AND/OR SELF-LIMITING CONDITIONS SUCH AS HEADACHE, COUGHS AND COLDS.

Ask your pharmacist for advice

Your local pharmacist can give you friendly, expert advice on self care of common conditions. They can recommend over-the-counter medicines that can help with lots of common conditions.  

Many pharmacies are open during evenings and weekends so you can see your local pharmacist anytime. Just walk in, you don’t need an appointment. You can have a confidential consultation with the pharmacist in a private area of the pharmacy.

If your condition needs the attention of a GP or another healthcare professional, the pharmacist will recognise this. They will advise you to see your GP or the most appropriate healthcare professional.

You can find your nearest pharmacist on the NHS Choices website

You can download Lambeth CCG’s Position Statement for Self-Care Medicines and the Self-Care Leaflet below.

Fair Processing Notice

GP Fair Processing Notice

Lambeth Fair Processing Notice

How we share your information

Additional Documents

Vauxhall Surgery Medicines Waste Campaign

Travel Vaccines Leaflet